Shipping Policy

At Zentro, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

Order Processing

• Orders are usually processed within 5-7 business days after payment is successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available.

Shipping Time

Delivery times may vary depending on your location and the shipping carrier.

• Estimated delivery time: 5–10 business days

• Delivery times are estimates and may vary due to weather, holidays, courier delays, remote locations, or other circumstances beyond our control.

Please note that the delivery timeframe begins after your order has been processed and shipped.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Zentro may offer free shipping promotions or other shipping offers. The terms of such promotions will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, we may provide you with a tracking number.

You can use the tracking information provided to check the current status of your shipment. Please allow some time for the tracking information to become active after your order has been dispatched.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, Zentro is not responsible for delays caused by:

• Courier or shipping carrier delays

• Weather conditions

• Public holidays

• Natural disasters

• Incorrect or incomplete shipping addresses

• Customs or regulatory delays

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please make sure that your shipping address is complete and accurate before placing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at prakashgope9060@gmail.com. We will try to update the address before the order is shipped, but we cannot guarantee that changes will always be possible.

Lost or Damaged Packages

Please inspect your package when you receive it.

If your package arrives damaged, or if you believe your order has been lost during transit, please contact us at prakashgope9060@gmail.com as soon as possible with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and help resolve it.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Email: prakashgope9060@gmail.com

Store: Zentro

We are happy to help you with any shipping-related questions or concerns.